Complaints Procedure

At The Bedford Estates, we value your feedback and are committed to providing the best possible service. If something isn’t quite right, we want to hear from you so we can put it right quickly and fairly.

We strive to deliver the highest standards of service to all our customers, whether directly or through our trusted agents and advisers. While we aim to get things right every time, we understand that issues can occasionally arise. When they do, we will do everything we can to resolve them promptly.

Most problems can be sorted out easily through direct conversation between the people involved. We encourage this approach wherever possible, as it usually leads to a quick and satisfactory resolution.

If you feel that your concern has not been resolved informally and you would like to make a formal complaint, please:

• Address your complaint in writing (by letter or email) to the Steward of The Bedford Estates.
• Provide as much detail as possible to help us understand and investigate the matter.

What Happens Next

• Acknowledgement: We will confirm receipt of your complaint promptly.
• Response: You will receive a full response within 10 working days.
• Fair Consideration: Every complaint is reviewed fairly and objectively, and we will explain the steps we propose to resolve the matter.

While most difficulties can usually be resolved informally, this formal procedure is available for those rare occasions when normal dialogue has not achieved a satisfactory outcome for everyone.

Thank you for helping us maintain the high standards of service that we strive to deliver. Your feedback is always valued and appreciated.

Email: info@bedfordestates.com

Postal Address: The Bedford Office, 29a Montague Street London WC1B 5BL

Phone: 020 7636 2885